FAQ / Virtual Reward FAQ

Frequently Asked Questions (FAQ) 

 

Answer

There are two ways to submit your rebate:

ONLINE - Submitting online allows for faster processing of your rebate, as it validates the part numbers (if applicable) purchased or installed on your vehicle and helps to ensure important consumer information is accurate and legible, which otherwise can delay claim processing.

  • On the homepage click on "Submit Rebate" under the offer you wish to apply.
  • Begin by entering your email address then fill in the information requested on the page.
  • Agree to the Terms and Conditions.
  • Click Submit Online.
  • Complete the Transaction Information.
  • Attach your Invoice or Repair Order (s).
  • Click Submit to finalize.

MAIL

  • On the homepage click on "Submit Rebate" under the offer you wish to apply.
  • Begin by entering your email address then fill in the information requested on the page.
  • Agree to the Terms and Conditions.
  • Click Download Rebate Form - we have pre-populated the form with your information.
  • Click Submit to download the form.
  • Fill them out completely and legibly, and mail as directed with a copy of your invoice/repair order.
  • Please be sure to mail the form(s) by the postmark date stated. If they are mailed outside of the postmark date the rebate will be rejected.

Answer

Your rebate form will state all of the requirements to be eligible for the rebate. It will specify requirements such as the promotion dates, the service or purchase requirements, and where the service or purchase must be completed (at a participating Chevrolet, Buick, GMC or Cadillac dealer, an authorized powertrain reseller, or an Independent Service Center [ISC]). Reference your Rebate Form for complete details.

Answer

If submitting online, you will need the following information:

  • Purchase Date
  • VIN
  • Repair Order Number
  • Purchase Location
  • Which product you are submitting your rebate for
  • Name
  • Address
  • Phone Number
  • Email Address
If submitting via the mail-in rebate form you will need all of the above information as well as the part number and a copy of your repair order/repair invoice. Rebate submissions without the invoice/repair order will be disqualified.

Answer

Contact the Chevrolet, Buick, GMC, or Cadillac dealer, authorized powertrain reseller, or ISC that performed your service or where you made your purchase, and they can reprint another invoice/repair order for you. Information off your invoice/repair order is required to validate your online rebate submission. A copy of the invoice/repair order is required to validate your mail-in rebate submission.

Answer

Typically, the repair order number is in the top section of the repair order, near the customer information. In some instances, it may be referred to as the invoice number.

Answer

Mail your Rebate Form to the address listed on the form. You should retain copies of your entire rebate submission for your records.

Answer

Please allow up to 8 weeks for delivery of the rebate after submitting your rebate online or mailing in your rebate submission.

Answer

You can check the status of your rebate within the "Status Lookup" section of this website.

Answer

Submissions mailed after the last eligible postmark date will be rejected. Our rebate offers are special because they are carefully planned for specific time frames and are not available all the time. Watch for future offers on our products and services, check the dates, and submit your rebate request promptly

Answer

The limits vary based on the rebate you are submitting. So please refer to the Terms & Conditions listed on your rebate form for more information.

Answer

If we are unable to automatically validate your invoice/repair order using our internal data, we may reach out to you and ask you to upload a copy of your invoice/repair order for validation of the purchase. Please keep in mind that our system will allow PDF, JPG, JPEG, and PNG files. The maximum size allowed for the picture or scan upload is 3.5MB.

Answer

Call (866) 713-7284 Weekdays, 7 a.m. to 7 p.m. CDT.

 

Virtual Reward FAQ

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Answer

Yes, activate your card by following the link and steps in your virtual VISA email.

Answer

No, any unused funds will be forfeited after the 6-month expiration date and cannot be reissued.

Answer

Online or through a phone-based transaction (i.e. toll-free operator or restaurant that takes payments over the phone), but not at a physical retail location.

Answer

No, a virtual VISA cannot be redeemed for cash.

Answer

No, funds cannot be added to your virtual VISA.

Answer

Please contact the My Prepaid Center customer service team at 877.227.0956 or by visiting www.myprepaidcenter.com. Be sure to have your card number. A new card will be sent to you with the remaining value at the time you call.

Answer

Yes, a $3USD conversion fee applies when wishing to switch from a virtual VISA to a physical/plastic VISA. The $3USD charge will be deducted from the card balance. (E.g. a $10USD VISA will have $7USD available balance when activated.)

Answer

You may check your card balance by visiting www.myprepaidcenter.com or by calling 877.610.1075.

Answer

Yes, for your convenience, a list of your most recent transactions is available on the My Cards page of www.myprepaidcenter.com. A 30-day transaction summary is also available.

Answer

Split tender is left up to the individual merchant. It is a good idea to check with the merchant whether your reward will be accepted as partial payment.

Answer

For questions regarding the status of your rebate claim, contact GM Rebate HQ at gmpartsrebates@acbcoop.com or 866.713.7284. For questions regarding My Prepaid Center and how to redeem/use your funds, please visit www.myprepaidcenter.com or call 877-610-1075.